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Our growth is based on solid roots going back over 50 years
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We are pulled by growth, rather than being driven by it - profit is not our sole raison d'etre
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We are an ethical and principled firm
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We preserve traditional professional values with flexible and progressive attitudes
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We have run our business on computers since 1982, and have always embraced the latest advances that technology has to offer
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We offer a Personal Approach in these days of growing impersonality and aim to offer a friendly, listening approach to our clients’ needs.
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We are flexible and design our procedures around the client and not the other way round!
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Effective Claims Handling and Quality of Advice continue to be the foundation stones on which our business has been built
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Despite the high numbers of clients we have to deal with in Block Scheme, Affinity Group business, each member is given individual service
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We allocate or recruit more staff to meet the administration needs as we grow
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We offer value–added services to our clients – there are usually extras features in Insurances we offer and do not charge hidden extras for mid term changes or credit card transactions
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We support our Corporate clients by sponsorship or participation in exhibitions, seminars whenever possible
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We offer Organisations consultancy and extra administration facilities, to relieve their own office, if requested
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We maintain Confidentiality and Data Protection
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We use recycled or environmentally-friendly products whenever possible and recycle where we can
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We make ongoing ergonomic and environmental improvements in the workplace whenever possible
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We are constantly improving our systems and procedures
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We operate an Equal Opportunities Policy for Staff, and do not discriminate on the grounds of age, sex, race or religion, disabilities etc
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Employees may progress through the Company by internal promotion, many have been with us a long time
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Any Complaints are dealt with promptly, and with goodwill
- We work as a team mutually supporting one another, yet staff members have individual specialities to cover clients’ requirements in depth
- We support Charities and are not solely motivated by Profit
- We are not perfect, but we try to learn from our mistakes!