Balens Limited - Privacy
This policy is to help you
understand how we collect and use your personal information when
you visit our website (UK and Republic of Ireland residents
This policy and our Terms of
Business are subject to English law. Any dispute will be dealt with
by the English Courts. Everything on this web site is the property
of Balens Limited. The information complies with appropriate UK
legislation and regulation. Balens Limited has taken all reasonable
care in the production of this web site and it shall not be held
liable for any loss whatsoever. If we change this policy, we will
post changes on this page. We will check regularly to improve our
service and security for regulatory purposes. Any queries should be
directed to the Compliance Manager, Balens Limited, 2 Nimrod House,
Sandy's Road, Malvern, WR14 1JJ or phone 01684 580791.
Balens Limited is registered
with the UK Information Commissioner under the Data Protection Act
1998, registration number Z8259276.
What information we collect
Any personal details that you type in and submit
such as your name, address, e-mail address, date of birth,
lifestyle and other information. Data that helps us to remember
you, your interests and how you use this website. This saves you
from re-keying information when you return to the site and helps us
to provide website content to match your preferred interests. Your
IP address is automatically logged by our web server. This is used
to note your interest in our website.
What we do with your
For insurance administration by the insurer, its
associated companies and agents and by reinsurers. Information may
be disclosed to regulatory bodies for the purposes of monitoring
and/or enforcing the insurer's compliance with any regulatory
For offering renewal,
research and statistical purposes; crime prevention and for systems
administration. Information may be transferred to any country,
including countries outside the European Economic Area. Where this
happens, we will ensure that anyone to whom we pass your
information agrees to treat your information with the same level of
protection as if we were dealing with it.
If you give us information
about another person, in doing so, you confirm that they have given
you permission to provide it to us and for us to be able to process
their personal data (including any sensitive personal data). Also,
that you have told them who we are and what we will use their data
for, as set out in this notice.
In the case of personal data,
with limited exceptions, and on payment of the appropriate fee, you
have the right to access and if necessary rectify information held
How we use
A cookie is a small file which asks permission to be placed on
your computer's hard drive. Once you agree, the file is added and
the cookie helps analyse web traffic or lets you know when you
visit a particular site. Cookies allow web applications to respond
to you as an individual. The web application can tailor its
operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.
We use traffic log cookies to identify which pages are being
used. This helps us analyse data about web page traffic and improve
our website in order to tailor it to customer needs. We only use
this information for statistical analysis purposes and then the
data is removed from the system.
Overall, cookies help us provide you with a better website, by
enabling us to monitor which pages you find useful and which you do
not. A cookie in no way gives us access to your computer or any
information about you, other than the data you choose to share with
You can choose to accept or decline
cookies using the cookie control on the bottom left of this page.
Otherwise most web browsers automatically accept cookies, but you
can usually modify your browser setting to decline cookies if you
prefer. This may prevent you from taking full advantage of the
Balens Limited and H and L Balen and Company may
use your information to keep you informed by post, telephone,
e-mail or other electronic means, about insurance, financial
products and services which may be of interest to you. Information
may be disclosed and used for these purposes after your policy has
By providing us with your
contact details, you consent to being contacted for these purposes.
You can contact us at any time to have your details removed from
lists used by us for marketing.
We have included links on this website to other
sites that we believe you may find useful. These websites will each
have their own privacy statement, which may differ from ours.
Therefore please ensure, when you click on any of our links, that
you read the privacy statement located on the website you have
Linked web sites are not
within our control.
You may not create a
hyperlink to this website without our prior written
No subscribing member should permit or allow any
unauthorised person access to their user name or password. You are
responsible for the security of any data which you transfer to or
from our website. Balens reserves the right to deny access to any
subscriber who breaches any of our rules or terms of
The Internet is not a 100%
secure medium of communication and we cannot guarantee the security
of any information transmitted via the Internet. We are not
responsible for any damages you, or others, may suffer as a result
of the loss of confidentiality of such information. We are also not
responsible for any technical problems you may experience with our
If you do experience
technical problems, please e-mail firstname.lastname@example.org.
Version 5: 31th July