Balens Ltd. is authorised & regulated by the Financial Conduct Authority. Copyright Balens Ltd. © 2014. All Rights Reserved.
Authorised and Regulated by the Financial Conduct Authority in the United Kingdom - Balens Limited Registration Number FRN 305787 and regulated by the Central Bank of Ireland for Conduct of Business rules.
Balens Insurance Finance Services Ltd (BIFS) is authorised and regulated by the Financial Conduct Authority under the FRN 721566. You can check this on the FCA's Register by visiting the FCA's website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768.
Dealing with Complaints - If you wish to see our complaints handling procedure please contact us on info@balens.co.uk. For further information you can visit the Financial Ombudsman Service (FOS) website: www.financial-ombudsman.org.uk. You may also refer to the EU Online Dispute Resolution Platform: https://webgate.ec.europa.eu/odr
In certain circumstances, if the Insurer of your policy is W.R. Berkley UK Limited you may wish to contact the insurer directly: W.R. Berkley UK Limited, Compliance Department, 40 Lime Street, London, EC3M 7AT. Telephone: +44 (0)20 7088 1969. Email: complaints@wrbunderwriting.com
In the event that you remain dissatisfied, it may be possible, in certain circumstances, for you to refer the matter to Complaints team at Lloyd’s. Their address is: Complaints, Lloyds, Fidential House, Walter Burke Way, Chatham Maritime, Chatham, Kent ME4 4RN. Telephone: 020 7327 5693. Email: complaints@lloyds.com
Balens Limited has passporting rights enabling us to carry out insurance transactions within EEA states. This business may not be regulated by the Financial Conduct Authority, however, we apply the same compliance protocol across all of our business.
